Your first order, start to finish
Confirm, pick, pack, dispatch: what to press at each step, and how the customer follows along.
01Where an order lands
An order waits as Pending payment until the customer approves the MoMo prompt or pays by card. Once it is Paid, it shows under To confirm on Sales › Orders, and the tiles count what is in progress and awaiting pickup.
02Step by step
| When it says | You choose |
|---|---|
| Paid | Confirm |
| Confirmed | Start picking |
| Preparing | Packed |
| Ready for delivery | Dispatch |
| Out for delivery | Delivered, or Attempt failed |
| Ready for pickup | Collected, or Remind customer |
| Delivered | Complete. It also completes on its own when the customer confirms, or after 48 hours. |
03The customer follows along
Every order has a tracking link, shown on the order. Under Customer, the WhatsApp button opens a chat with them. Keep anything only your team should see in the Internal note.
04Cancelling
Cancel order works until the order is out for delivery. Stock, coupon and gift holds are released straight away, and the dialog says what happens to the payment. See Refunds: what Hubtel can and cannot do.
05Export
Export downloads your orders as a CSV file, for your books or your accountant.